MTN prepaid customers to pay more

MTN prepaid customers to pay more

March 27 2018 – MTN prepaid customers are now paying up to an extra 41 cents per minute, as the mobile network’s new prepaid price structure kicks last Friday.

MTN’s Pay Per Second customers can now expect to pay R0.99 per minute, both on the MTN network and to other networks, up from R0.79 per minute.

MTN Talk Free customers who currently pay R0.79 per minute will now pay R1.20 per minute.

MTN corporate affairs executive Jacqui O’Sullivan told Fin24 that the changes announced in the prepaid voice category are part of this overall prepaid portfolio review and are not linked to the value-added tax (VAT) change.

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“Customers making use of a prepaid format will therefore not see a simple VAT increase on prepaid products. Instead, MTN is sticking with the portfolio overhaul roadmap that was planned ahead of the VAT changes.

“Our post-paid base, which went through this portfolio transformation in 2018, will see a simple 1% VAT increase,” she said.

MTN’s portfolio and pricing overhaul was initiated last year with its post-paid products. The company then put a similar roadmap in place to deal with the overhaul of the prepaid products in 2018.

“Earlier this month we introduced new data bundles. We have introduced the MyMTN Offers and we will be rolling out a series of new products over the next three months, all in line with the transformation of our prepaid portfolio,” O’Sullivan said.

She added that customers will now be able to migrate from tariff to tariff more easily, and choose packages better suited to their needs.

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“As we progress along this journey, different products will be impacted in different ways and we will see new products also being launched. In some areas there will be price decreases, in others there’ll be increases and others will remain the same.

“Our focus is to create a product portfolio that better supports what our customers require from us and allows us to move away from outdated legacy products that no longer meet our customers’ needs,” O’Sullivan said.

Customers may change their plans if they decide to migrate to a different option by dialling *141*0# and selecting option 5. -News24