June 29 2017 – FNB announced on Thursday it has slashed data charges for its banking app, meaning that customers who use its banking app will no longer need data to access it via their smartphones from 1 July.
This follows an agreement with all major mobile network operators in South Africa to zero rate access to the FNB Banking App, allowing all customers to use it at no cost.
The bank already offers free access to its app to all FNB Connect customers, and offers free WiFi in most FNB branches for customers in order to download the app.
Giuseppe Virgillito, FNB Digital spokesperson, said not only had the app become the most downloaded since launching it six years ago, but it was also the popular banking app amongst consumers as recently rated in the SAcsi and Columinate SITEisfaction Index’s 2017.
“We believe that access to data or airtime should not be a barrier to safe and convenient banking for South Africans. The zero rating of the app is in line with our broader strategy to migrate customers to digital and electronic channels where a number of transactions and services are already offered free of charge,” Virgillito said.
“We attribute the success of the banking app to continuous innovation and meeting more than the basic banking needs of our customers.”
The FNB Banking App features solutions such as FNB Pay, Fingerprint ID, Secure Chat, Smart inContact, 1-touch Report Fraud, eBucks Partner locator and FNB TV, amongst others. – ANA